Hate Conflict? Try the 3 step approach

Step 1: Define the problem/challenge

Start with a positive statement

Be specific

Use “I” rather than “you”

Acknowledge your role

Keep it short and simple

Step 2: Ask for the other person's perspective

•Use good listening, allow them to express their perspective

•Avoid getting defensive

•Make sure you understand their perspective

Step 3: Work together to generate solutions

•Allow some brainstorming without editing every option

•Get several solutions on the table without evaluating or criticizing

•Last resort- seek neutral party or mediator for conflict resolution


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