“Most people do not listen with the intent to understand; they listen with the intent to reply.” (Dr. Stephen R. Covey)
Many researchers in the field of psychology have quoted the familiar saying "Seek first to understand, then to be understood" by noted author, educator, & keynote speaker Dr. Stephen R. Covey. This is the 5th habit in his best-selling book, "7 Habits of Highly Effective People".
You see by acknowledging the other's point of view, you essentially validate and respect the other person's stance concerning a matter and strengthen the bonds of effective communication. Communication cannot be a one-sided discussion which only proves your point and crushes the other person's views. It is a healthy exchange of information that can lead to a viable solution for both. However, full disclosure, the operative word here is "healthy", because we know there are plenty of "toxic" conversations, we all would be better with walking away from and quite frankly, I don't advocate engaging in conversations that require intervention that can lead to a hostile environment. However, mature conversations can result in positive changes and encourage personal developmental growth for both parties.
Let's be honest we will not always agree with others but we can seek to understand then to be understood.....think about it.....